Help center > Access

How to add a Manager user in Klaviyo

To fix your flows we work inside your Klaviyo account as a Manager user. You add us in about two minutes, you never share a password, and you can remove us at any time. These steps follow Klaviyo's official article, How to add or delete users and manage permissions, which also has a video overview.

Before you start: only the account Owner or an Admin can add users. If you do not see the option, ask whoever owns your Klaviyo account.

Add the Manager user

In Klaviyo, click your account name in the bottom left corner.
Go to Settings, then Users.
Click Add new user.
Type the email address. For FlowsFixed, use support@flowsfixed.com unless our confirmation email gives you a different one.
Under Language, choose the language for the invitation. Klaviyo currently supports English (US) and French here.
Under Role, select Manager.
Click Add User.

Klaviyo then emails the new user an invitation with the subject "New account invitation". Until it is accepted, the user shows as pending. Reply to our confirmation email once you have added us, and we take it from there.

If the invitation needs to be sent again

Click your account name in the bottom left corner, then go to Settings, then Users.
Open the Inactive users tab.
Click the 3 dots next to the user and select Resend Invites.
Tick the address and click Send.

What a Manager can and cannot do

From Klaviyo's user roles reference:

Can work in Campaigns, Flows, Reviews, Sign-up forms, Audience (lists, segments and profiles) and Analytics (dashboards, metrics, benchmarks and custom reports).
Can edit certain account details in Settings, such as changing to any paid plan or hosted pages, and set up SMS.
Cannot export recipient activity, export active or suppressed email addresses, or export analytics other than custom reports.
Cannot access the downloads tab, edit or delete users, downgrade to a free plan, or cancel the account.

Klaviyo Academy's user roles lesson also notes that Managers can create private API keys. We ask for Manager rather than Admin because an Admin can also add or delete users and cancel a paid subscription, which we never need. We will not change your Klaviyo plan.

Remove the user later

Go to Settings, then Users.
Click the 3 vertical dots next to the user you want to remove.
Select Delete user, then click Delete user again to confirm.

Why no screenshots? We only publish screens we captured ourselves, and Klaviyo's layout changes over time. Klaviyo's own article linked above stays current. Steps checked against Klaviyo's help center on October 16, 2026. FlowsFixed is not affiliated with Klaviyo.

Questions? Email support@flowsfixed.com. See also: Access we need | DNS records | Your data